The organizer's event-specific refund policy determines whether a ticket can be cancelled and refunded. Where the organizer permits a refund and the customer meets the applicable conditions, MakTicket will initiate the approved refund within 3 working days.
When you use MakTicket, we may collect information including:
MakTicket may use your information to:
When you purchase a ticket through MakTicket, certain information may be shared with the relevant event organizer when necessary to manage the event, including:
Event organizers may use this information for attendee management, gate validation, event communication, customer support, and other legitimate event-related purposes.
Payments on MakTicket are processed through PCI-DSS compliant third-party payment service providers (e.g. bKash, Nagad, Visa, Mastercard). MakTicket receives transaction identifiers (Transaction ID, payment status, amount, method, date) but never stores sensitive card numbers or PINs.
MakTicket uses cookies to maintain secure login sessions, store user preferences, enhance navigation, and analyze platform usage. Users can control cookie settings via their browser.
We employ bank-grade encryption (SSL/TLS), firewalls, and role-based access controls to safeguard your data. While we implement strict protections, no electronic transmission over the internet can be guaranteed 100% immune from external threats.
Personal and transaction logs are retained as long as reasonably required to fulfill bookings, comply with accounting rules, resolve disputes, and prevent fraud. Trusted third-party vendors (hosting, cloud, SMS gateway) only process information under strict data confidentiality agreements.
You have the right to access, update, or request the deletion of your account records. MakTicket does not knowingly collect information from children without parental or guardian authorization.
MakTicket may update this policy periodically. Any changes will be posted here with an updated "Last Updated" date.
MakTicket operates as an open marketplace connecting customers with event organizers.
Refund eligibility is primarily determined by the refund and cancellation policy established by the event organizer.
Before purchasing a ticket, customers should carefully review the refund and cancellation terms displayed on the specific event page. Different events may have different refund conditions (e.g. Full Refund, Partial Refund, or Non-Refundable).
A customer may request cancellation of a ticket only when the respective event organizer allows ticket cancellation or refunds. If the organizer allows refunds and the customer cancels within the permitted cancellation period and satisfies the terms, the ticket will be eligible for a refund. If the organizer does not allow refunds, the ticket is strictly non-refundable.
Once a refund has been approved by the organizer and the ticket cancellation has been successfully processed:
*Note: The time required for the refunded amount to appear in the customer's bank account, card, or Mobile Financial Service (bKash/Nagad) depends on the issuing financial institution and payment gateway.
Customers may request a cancellation or refund through the MakTicket order portal or by contacting customer support. The customer must provide:
A ticket is strictly non-refundable when:
If an event is cancelled or postponed by the organizer, the refund process will follow the official decision and policy of the event organizer. Where the organizer authorizes full refunds, MakTicket will coordinate and initiate the refunds.
The refund amount will reflect the organizer's policy. Certain third-party payment processing fees, SMS notification fees, or convenience charges explicitly disclosed at purchase may be non-refundable.
If a customer is charged more than once for the same ticket due to a network glitch, MakTicket will investigate and promptly initiate a refund for the duplicate charge upon verification.
Event organizers are solely responsible for setting event refund policies, delivering the live experience, and approving cancellation requests. MakTicket provides the secure ticketing technology, payment gateway integration, and scanner infrastructure.
If you have questions regarding privacy, ticket cancellation, refunds, or this policy, please reach out to our team: